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Frequently Asked Questions

When you access your gallery it will show you the due date for your order

An Access Code allows you to see only your schools’ gallery. You should have received an information card on the night of the ball with these details. If you have lost this card the school will be distributing the information either via email, newsletters, SMS or in the parent's portal area of your school website.

If you did not attend the ball or are a parent that wants to access the photographs the information has to come from the school or can be obtained from your partner / ball date.   We cannot give out this information either over the phone or via email. This is to protect the privacy of all students involved.

Photographs start at $10 for a 10x 15cm print. Various others sizes are available,including individual digital files and digital file package options.

For most schools If you are ordering from a school ball we will send the order back to the school at no charge providing you have placed your order before the due date. If you place your order after the due date you will be required to pay $7 postage.   During the order period you can choose to pay postage and have your order sent to your home.

All graduation orders are required to pay postage as we do not return any orders to the school.

Yes we are happy to crop images. There is a minimum $15 Cropping Fee and it will depend on how difficult the crop if as to the final price. We suggest you call or email the studio with the image number and how you would like it cropped so we can give you an accurate quote.

Firstly, congratulations on winning a voucher!! To redeem it simply enter the code on the voucher into the ‘Promotion Code’ box at the checkout.  This will then deduct the appropriate amount from your order.

Yes – we have a Rush Order service. The cost is $35.  Choose this in the postage options area at check out and we guarantee your images will be with you within 10 days of placing and paying for your order. We send them by registered post so they can be easily tracked. If you need them by a set date please call the studio on 9203 5831 first to ensure we can accommodate you.


First please check the you have looked at ALL galleries. Most schools will have multiple galleries, you can access by scrolling at the top left of the screen. 

We are very keen to get individual photographs of all students who attend the school and endeavour to ask everyone if they have had an individual photograph. However, we cannot force anyone to have one so they may simply have refused on the night. They may also have missed coming at the start of the night when we do the majority of individual photographs. If they only arrive on our backdrop at the very end it would have been assumed they have already had it. Students are always welcome to ask for their photograph to be taken.

Yes – we have two levels of retouching available and it very much depends on how complex the ‘touch up’ work is. Our Basic Retouch can include complexions smoothing, fixing frizzy hair, touching up shiny makeup and fixing minor clothing malfunctions. Our ‘Glam It Up’ service is the complete works and on top of all that Basic Retouch offers we can also remove braces, open eyes, do head swaps and make you look like a movie star!! Some of these will require the image to be assessed first, as its not always possible to do. We will contact you if you have selected this option and we don’t think your request is achievable.

Yes – we use a secure online gateway called eWay which has the highest security rating possible.

If you would prefer to pay by cheque or money order you can print off your order and post it to us:
Bliss Studio PO Box 298 Karrinyup WA 6921.  

Money order's can be purchased from Australia Post.

No – we do not make the whole event available on disc. This is to protect the privacy of other students at the event. For most schools we provide images for your yearbook, so be sure to check that out. 

Yes – you can purchase digital files of images containing up to 10 people.   The cost displayed is PER FILE and does not include all images you appear in.  You can buy digital file packs of 5 or 10 images at a reduced price.  Group photos of more than 10 people are not available for sale digitally.

Yes- you can purchase files from your graduation of either your individual photograph, stage crossing photograph or family photographs.  Whole Year photos or groups with multiple graduates are not for sale as digtial files. 

Your file is available for immediate download after you have checked out. The file will be in a zipped format and suitable for print quality of 20x30cm @240dpi. The file dimensions are a minimum of 3000×2000 pixels. As camera sensor's have changed over the years it is not possible to supply a single resolution for all years, but 3000x2000 pixels is the smallest, many will be larger  Please note – these files are quite capable of being printed a lot larger (up to 75 x100cm) without loss of quality.

After you have clicked the “Complete Order” button in the check out process, you will be returned to your account page.   On the far right there is an icon of a globe, click this to download your files.  You can re download these images again in the future if you need to.  To view a video showing this, please click here

Yes you can still order photographs from previous years. Orders from January 2010 to May 2015 are available on our old cart which you can access by following the links in the menubar above.   You will still need the Access Code. If you have any information from us (i.e. order form, letter, email etc) at the time the same code is applicable . If you don’t have this we will require either direct permission from the school or information showing you attended the event i.e. Scan a ticket in your name or your graduation certificate. Events prior to 2010 will require you to make an appointment to come into the studio to view. There is a $35 fee to retrieve archived events. Please contact us on 9203 5831 to make an appointment time.

No – the watermark on the photograph is just for online viewing and due to the high instance of online image theft, we do have to make it an aggressive watermark. Any prints you order or digital files that you purchase will not contain this watermark.  

The complimentary social media files will contain a small Bliss Studio logo watermark on the bottom right side. 

You can reset your password by selecting the ‘reset password’ button on the login screen.

The cost of images and files are still the same however 3 months after the event an extra $10 Late Fee will be applied to your order total.

Easy – call us on 9203 5831 or use the booking form link in the main menu bar above.  We would love to be apart of it.

Yes we are happy to post orders overseas. There is an overseas postage rate included at checkout. This is normally $20 unless it is a particularly large order that requires special packing and shipping in which case we will contact you with a quote.

Please keep in mind orders take approx. 4 weeks AFTER the due date to be returned to the school or posted. If it has been longer than this you might like to ask your Year Coordinator if they have the photographs. What often happens is you miss the notice telling you to collect it and it is sitting at school waiting for you. If they do not have it and your name is not on the Packing List we sent the school please call Bliss Studio on 9203 5831 so we can do a search for you. Please quote the Invoice ID in any email or phone conversations for easy tracking.

If it is regarding a graduation order that has been posted please check your credit card to see if the order amount has been deducted.  This will often determine if we have received it. 

Yes – just log back into your account and  choose the  Shopping cart link in the menubar and choose "check out" to complete the payment process. 

We always love to hear feedback from happy clients. Please do drop us an email here or give us a call. You will make our day!!  IF you are feeling really kind, please leave a review for us on Google Reveiws or Facebook. 

Firstly – do not give away any incorrect photographs. Your order will contain a copy of your order form. Check the numbers of the photographs you ordered with the numbers of the photographs your received. That will usually tell us where it has gone wrong. On rare occasions we become a little dyslexic and accidentally reverse numbers e.g.. Instead of photo # 123 you may receive photo #132. Simply call the studio and we will send a replacement. However sometimes you may simply have made a mistake when placing your order – you are always welcome to reorder photographs.

If you have ordered a 28 x 35cm  or 42 x 59cm photograph and your order is to be posted,  this will come in a postal tube for safe keeping separate to the rest of your images.  Due to different delivery methods by Australia Post this can arrive on a different date. Wait 2-3 days before calling us and we can follow up on the order.

Sometimes it can also happen that one photo is missing when your order is returned to the school. Rather than delaying the entire order we return what is ready and post the missing photo to you directly. It can happen, usually around holiday times that the missing image reaches you at home before you collect the ones that have been sent to the school. So, if you find yourself in this situation and you are in school holidays or on exam study break, then please contact your Year 12 Coordinator first, as your images are 99% likely to be at the school.

If you click on a thumbnail on the left hand side it will appear in a larger format to the right of the screen. If you want to see this even larger,  click on the magnifying glass.

You can add any images you like to your ‘favourites’ using the little love heart. Once you have placed all your images into this folder to view them simply click on the ‘Favourites’ tab at the top.

This is the location of the image file number.  We have also included the school name and date of the ball here, so that in years to come this information will not be lost to future generations. Don’t worry though, this extra bit is in addition to the print size that you ordered, so if you ordered a 10×15 cm print then the image area is that size and this strip in addition to that. We have also made sure that it is small enough that it will not impede the image being put into a matted frame. If you prefer not to have it there, you can easily trim it off.

These are small size files intended for use on social media platforms that we provide with compliments to you.  Simply order any print and you will receive a corresponding Social Media file for qualifying images.  They will have a small watermark on the bottom right hand side. These files you will not be able to print from. You can find them in ‘My Account’ – click on the globe symbol (far right hand side) next to your order number to download them.

Address

PO BOX 298 
KARRINYUP
WA 6921

Contacts

Technical Support Click Here         Phone: 61 (8) 9203 5831                
Fax: +61 (8) 9203 8271